Eeko
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Terms & Conditions

Last updated: 21 May 2026

1. Who we are and these terms

Eeko (“the Service”) is operated by Bison Digital Limited, trading as “Eeko” (“we”, “us” or “our”), a company registered in England and Wales (company number 09739267, registered office: Apollo House, Hallam Way, Whitehills Business Park, Blackpool, FY4 5FS).

These terms and conditions set out the agreement between you and us for your use of the Service. By creating an account or using the Service you agree to these terms. If you do not agree to them, please do not use the Service.

2. Eligibility

You must be at least 13 years old to use the Service. If you are under 18, you may only use the Service with the involvement and consent of a parent or guardian, who agrees to these terms on your behalf. By using the Service you confirm that you meet these requirements.

3. Your account

You are responsible for:

  • keeping your account credentials confidential;
  • all activity that takes place under your account;
  • telling us promptly if you believe your account has been used without authorisation;
  • making sure your account information is accurate and kept up to date.

4. Acceptable use

You agree to use the Service only for lawful purposes. You must not:

  • break any applicable law or regulation;
  • infringe the rights of others, including intellectual property and privacy rights;
  • attempt to gain unauthorised access to the Service or its underlying systems;
  • interfere with, disrupt, or place an unreasonable load on the Service;
  • transmit malicious code or use the Service to distribute harmful or illegal content;
  • use the Service to harass, abuse, or harm another person.

5. Subscriptions, billing and payments

The Service offers paid plans, including Eeko Core (a recurring monthly subscription) and Eeko Founder (a one-off lifetime purchase). Current prices and what each plan includes are shown when you subscribe.

  • Payments are processed by our payment provider, Stripe. We do not store your full card details.
  • Recurring subscriptions renew automatically at the end of each billing period until you cancel. You authorise us (through Stripe) to charge the applicable fee for each renewal.
  • We may change our prices. If a price change affects your plan, we will give you reasonable advance notice, and the change will take effect at your next renewal so you can cancel beforehand if you do not accept it.
  • If a payment fails, we may suspend or limit access to paid features until payment is successfully made.

6. Cancellation and refunds

You can cancel a recurring subscription at any time from your account settings. Your plan will remain active until the end of the period you have already paid for, and it will not renew after that.

If you are a consumer in the UK, you normally have a legal right to cancel a purchase within 14 days (the “cooling-off period”) under the Consumer Contracts Regulations 2013. Because the Service is digital content and online services supplied immediately, when you subscribe you ask us to start providing the Service straight away and acknowledge that:

  • once we have started providing the Service, you lose the right to cancel for a refund for the part already provided; and
  • you may still cancel future renewals at any time as described above.

Nothing in this section affects your legal rights if the Service is not as described, not fit for purpose, or not supplied with reasonable care and skill. If you think something has gone wrong, contact us at legal@eeko.app and we will deal with it fairly and in line with your statutory rights.

7. Third-party services

The Service integrates with third-party platforms, which currently include YouTube (via the YouTube API Services), Twitch, Discord, Kick, TikTok and Fourthwall. When you connect one of these, your use of it is governed by that provider’s own terms and policies, and we are not responsible for their content, availability or practices.

Where the Service uses YouTube API Services, you also agree to be bound by the YouTube Terms of Service and acknowledge that information accessed through YouTube is handled in accordance with the Google Privacy Policy.

8. Intellectual property and your content

The Service, and its original content, features and functionality, belongs to us or our licensors and is protected by intellectual property laws. You may not copy, modify or distribute it except as the Service expressly allows.

Content you create or upload remains yours. You grant us a non-exclusive, worldwide licence to host, store, process and display that content only as needed to provide and improve the Service for you.

9. Availability and changes to the Service

We work to keep the Service available and reliable, but we do not promise it will always be uninterrupted or error-free. We may add, change or remove features, and we may carry out maintenance that temporarily affects availability. Where a change is significant and within our control, we will give you reasonable notice.

10. Our liability to you

Nothing in these terms limits or excludes our liability for:

  • death or personal injury caused by our negligence;
  • fraud or fraudulent misrepresentation; or
  • any other liability that cannot be limited or excluded under English law, including your statutory rights as a consumer under the Consumer Rights Act 2015.

If you are a consumer, we are responsible for loss or damage you suffer that is a foreseeable result of us breaking these terms or failing to use reasonable care and skill, but we are not responsible for any loss or damage that is not foreseeable. We are not liable for business losses; if you use the Service for any commercial purpose we have no liability for loss of profit, loss of business, business interruption, or loss of business opportunity.

Subject to the paragraphs above, our total liability to you arising out of or in connection with the Service is limited, to the extent permitted by law, to the greater of the fees you paid us in the 12 months before the event giving rise to the claim, or £100.

11. Indemnity

If you use the Service in the course of a business, you agree to indemnify us against any reasonable losses, damages and costs we suffer arising from your breach of these terms, your misuse of the Service, or your infringement of a third party’s rights. This section does not apply to your use of the Service as a consumer.

12. Suspension and termination

We may suspend or end your access to the Service if you seriously or repeatedly breach these terms, or where we are required to do so by law. Where it is reasonable to do so, we will give you notice first. You may stop using the Service and close your account at any time.

13. Changes to these terms

We may update these terms from time to time. If we make a material change, we will give you reasonable notice through the Service or by email. If you continue to use the Service after a change takes effect, you accept the updated terms.

14. Governing law and jurisdiction

These terms are governed by the law of England and Wales. The courts of England and Wales have jurisdiction over any dispute. If you are a consumer living elsewhere in the UK, you may also bring proceedings in your home jurisdiction (Scotland or Northern Ireland).

15. How to contact us

For questions about these terms, or to raise a complaint, contact us at legal@eeko.app or through our Discord community.