Eeko
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Privacy Policy

Last updated: 21 May 2026

1. Who we are

This policy explains how Eeko handles your personal data. The data controller is Bison Digital Limited, trading as “Eeko”, a company registered in England and Wales (company number 09739267, registered office: Apollo House, Hallam Way, Whitehills Business Park, Blackpool, FY4 5FS).

We are committed to protecting your privacy and handling your data in line with UK data protection law, including the UK GDPR and the Data Protection Act 2018. If you have any questions, contact us at privacy@eeko.app.

2. Information we collect

Personal information

  • email address;
  • username and display name;
  • profile picture, if you provide one;
  • authentication tokens for third-party services you connect.

Streaming data

  • stream metadata such as title, category and viewer count;
  • chat messages and interactions;
  • follower and subscriber information;
  • donation and tip data, where integrated;
  • stream analytics and performance metrics.

Usage information

  • automation configurations and triggers;
  • custom variables and settings;
  • overlay preferences and designs;
  • feature usage patterns;
  • error logs and diagnostic information.

Technical information

  • IP address;
  • browser type and version;
  • operating system and device information;
  • cookies and similar technologies (see section 10).

3. Our lawful bases for using your data

Under the UK GDPR we rely on the following lawful bases:

  • Contract: to create and manage your account and provide the Service and paid features you have signed up for.
  • Consent: for non-essential cookies and analytics, optional marketing communications, and connecting optional third-party integrations. You can withdraw consent at any time.
  • Legitimate interests: to keep the Service secure, prevent fraud and abuse, and improve and develop our features, balanced against your rights.
  • Legal obligation: to comply with our legal and regulatory duties.

4. How we use your information

  • to provide and maintain the Service;
  • to run your automations and display your overlays and widgets;
  • to authenticate you and manage your account and subscription;
  • to communicate with you about the Service;
  • to improve and develop new features;
  • to monitor usage and detect and prevent fraud or abuse;
  • to comply with our legal obligations.

5. Who we share your data with

We do not sell your personal data. We share it only where necessary, with service providers who process data on our behalf and under contract, including:

  • Cloudflare: hosting and infrastructure (Workers, storage, databases and email routing);
  • Stripe: payment processing;
  • PostHog: product analytics (only where you have consented);
  • Pusher: real-time messaging for overlays and chat;
  • the third-party platforms you choose to connect (YouTube, Twitch, Discord, Kick, TikTok, Fourthwall), each governed by its own privacy policy.

We may also disclose data where required to comply with the law, enforce our terms, or protect our rights, property or safety, and in connection with a business sale or reorganisation.

6. International transfers

Some of our providers are based outside the UK, so your data may be transferred to and processed in other countries. Where we do this, we make sure appropriate safeguards are in place, such as transfers to countries the UK has deemed adequate, or use of the UK International Data Transfer Agreement (IDTA) or the UK Addendum to the EU Standard Contractual Clauses.

7. How long we keep your data

We keep your personal data for as long as your account is active and for a reasonable period afterwards to meet legal, accounting or reporting requirements. Diagnostic logs are kept for a shorter period. You can ask us to delete your account and associated data at any time through your account settings or by contacting us.

8. Your rights

Under UK data protection law you have the right to:

  • access the personal data we hold about you;
  • have inaccurate or incomplete data corrected;
  • have your data erased in certain circumstances;
  • restrict or object to how we use your data;
  • receive your data in a portable format;
  • withdraw consent where we rely on it.

To exercise any of these rights, email privacy@eeko.app. We will respond within one month, and we will not charge you for a routine request.

9. Complaints

If you are unhappy with how we have handled your data, please contact us first so we can try to put it right. You also have the right to complain to the UK’s data protection regulator, the Information Commissioner’s Office (ICO), at ico.org.uk.

10. Cookies and similar technologies

We use cookies and similar technologies to keep you signed in, remember your preferences, provide security, and (with your consent) measure how the Service is used. Under the Privacy and Electronic Communications Regulations (PECR), we only set non-essential cookies, such as analytics, where you have agreed.

You can manage your choice through the cookie banner shown in the app, and you can control cookies through your browser settings. Disabling some cookies may limit certain features.

11. Children’s privacy

The Service is not directed at children under 13, and we do not knowingly collect their personal data. We design our service with the UK’s Age Appropriate Design Code in mind. If you believe a child has provided us with personal data, contact us and we will take steps to delete it.

12. Security

We use appropriate technical and organisational measures to protect your data against unauthorised access, alteration, disclosure or destruction. No method of transmission or storage is completely secure, but we work to protect your information and to respond promptly if a problem arises.

13. Changes to this policy

We may update this policy from time to time. If we make a material change, we will let you know through the Service or by email. Please check back periodically for the latest version.

14. Visitors in the EEA

If you are in the European Economic Area, you have equivalent rights under the EU GDPR, and you may lodge a complaint with your local data protection supervisory authority.

15. How to contact us

For any privacy question or request, email privacy@eeko.app or reach us through our Discord community.